Customer Support Teams, Reservation Centers, Chargebacks, Supplier Coordination, Swap systems support, HCN verifications, and inbound sales. Built for OTAs, hotel groups, and travel-tech companies that need the whole consumer engine, not a list of services.
Each one runs as its own discipline.
Every conversation with the traveler, from inquiry through escalation.
Every inbound conversation, across email, chat, voice, and social. Trained on your product and your bookings, not a generic CS playbook applied to your tickets.
The hard cases. On spot cases. Refund disputes, complex itinerary modifications, supplier conflicts, edge-case policy questions. Empowered to resolve, not to route. Your CS doesn’t bounce upward, it lands.
The reservation heart. Inbound calls, booking conversions, up-sales and upgrades. Treated as revenue generation with 30% conversion rates, not as call answering with handle-time metrics.
Every conversation with hotels, partners, and the supply chain.
Hotel and travel partner communication, room discrepancies, overbooking, mapping issues, rate disputes, confirmations. We sit between your customer and supply chain and resolve the messy parts that algorithms can’t.
Wholesalers, channel managers, B2B accounts, GDS escalations. The operational glue between your inventory and your customer. Most OTAs underinvest here and pay for it in cancellations.
The mid-booking funnel where most OTAs quietly lose money. Half-completed flows, abandoned itineraries, card failure, over bookings, supplier hold-ups. We monitor, recover, and convert. This is where margin sits.
Pre-arrival catches and post-event recovery. Where the money is saved.
Active booking optimization between confirmation and travel. We work the supplier side continuously to improve unit economics on every reservation.
Dispute response, evidence assembly, recovery. Treated as P&L protection, not back-office paperwork.
Pre-arrival audit of hotel confirmations. Catches the 8% of bookings that would otherwise become check-in disasters.
Most BPOs train customer support agents. We trained ours inside actual OTAs, on actual bookings, with actual revenue on the line. Every workflow on our floor came from solving a real problem inside OTAs such as Trivago Deals, not from a generic playbook.
When you bring us in, you're not training a vendor. You're connecting to an operation that already knows what an HCN failure costs, how a CHB hits your P&L, why Time-to-travel matters, and what an ABV means for your cash conversion.
That's the difference between outsourced operations and an outsourced operations department.
Inquiry-to-post-stay coverage. Direct ops in Singapore and the Philippines, 24/7. Live on your account in days, not months.
See OTAReservations, member services, supplier handling. We act as the operations team your in-house staff doesn't have.
Talk to usActivities, tours, packages, B2B distribution. Same operating model, mapped to your booking lifecycle.
Talk to usWe're extending what we built for Trivago Deals into verticals where the operational pain is similar: high transaction volume, time-sensitive, customer-trust-critical. Early customers welcome.
Claims handling, FNOL, SIU, subrogation, policy admin. CAT-event surge built in.
Medical coding, billing, prior auth, eligibility, denial management. BAA on request.
Tier 1 to Tier 3, engineer-grade L2, AI-augmented L1. For SaaS and platform companies.
540K bookings audited. 36K at-risk flagged. Predictive validation across the full booking pipeline. The full breakdown is in the case study.
The questions clients ask us most. If something else is on your mind, just email and we'll answer the same day.
We don't sell features. We become your operations department. One conversation, one contract, one team you stop having to think about.