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Who We Are:

We are a dynamic Business Process Outsourcing (BPO) start-up with multiple sites and a bold vision for growth. Our leadership team is global, agile, and committed to building a high-performance culture where results matter and integrity drives everything we do.

About the Role:

We are seeking a skilled and empathetic Customer Service Representative to address inquiries, resolve concerns, and deliver outstanding support that strengthens relationships and supports business goals.

Key Responsibilities:

    • Manage incoming & outbound calls with Customers, Hotel, and Suppliers as needed in the process.
    • Handle basic Zendesk tickets and other basic customer reservation inquiries
    • Handle other tasks assigned by the Supervisor.
    • Reach the KPI/SLA/Metrics required for the position.
    • Identify and assess customers’ concerns in order to move to the appropriate department to achieve satisfaction.
    • Build sustainable relationships and trust with customers through open and interactive communication.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
    • Keep records of customer interactions, process customer accounts and file documents.
    • Follow communication procedures, guidelines and policies.
    • Adaptability and flexibility in other given special tasks from time to time.
Qualifications:

    • At least 1 year of experience in a related field.
    • C1 Level Proficiency in Spanish; must provide certification
    • Amenable to work onsite at Ortigas, Pasig
    • Willing to start ASAP!
  • Department: Operations
  • Position: Customer Service Representative (Spanish Speaker)
  • Work Setup: On-site
  • Location: Ortigas
    • Apply now

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Office Location

Unit 2305A 23rd Floor, The Orient Square
Ortigas, Pasig City, Philippines

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