We’re growing teams across the Philippines, Singapore, and remote roles in SE Asia. Reservation specialists, operations leads, AI engineers, and the people who make scale possible.
We hire builders, not bureaucrats. People who care about the work, the clients, and the team they build with. Here’s what to expect.
Ship work that moves a client’s P&L. We track conversion, recovery, and CSAT, not hours.
Direct Slack to your delivery team. No layers between you and the work. Decisions get made.
Junior → lead → head of pod, in months not years. We promote internally before we hire externally.
SE Asia HQ in Manila. Hubs in Singapore and across the region. Work where you do best work.
Hiring now across operations, AI, sales, and engineering. Don’t see your fit? Send us your CV anyway.
Provides timely and professional support by managing customer inquiries, calls, and tickets while ensuring accurate resolution and adherence to KPIs and service standards.
Oversees daily call center operations during assigned shifts to ensure optimal performance, service delivery, and KPI compliance. Leads frontline teams, manages real-time operations, and serves as the primary escalation point for complex customer concerns.
Provides daily supervision and guidance to a team of 15–20 employees, ensuring efficient workflow, high-quality output, and a positive work environment. Drives team goals through strong leadership, coaching, and performance management.
Answer calls to assist the customer's requirements for a Hotel reservation. Identify and make recommendations to make a successful and confirmed hotel reservation. Getting accurate, real-time visibility of hotel availability and price.
Responsible for managing outbound verification calls to hotels to confirm client bookings, obtain hotel confirmation numbers, and ensure data accuracy. Plays a critical part in achieving team and individual KPIs, supporting daily output targets, and maintaining service quality standards in line with client requirements.
Responsible for delivering high-quality and responsive support by managing inbound calls from customers, ensuring prompt escalation of inquiries, and meeting defined key performance standards. AST Agents serve as the frontline representatives of the client, supporting a 24/7 operation with a focus on efficiency, accuracy, and customer care.
Manages end-to-end recruitment for BPO positions including customer service, technical support, sales, and back-office roles. Sources candidates, screens resumes, conducts initial interviews, and supports a smooth onboarding process in a high-volume, fast-paced environment.
We’re always looking for the right people, even if the role isn’t listed yet. Send your CV and a short note about what you’d want to build.
Email your CV to HR@arbitrail.com