Arbitrail CxaS

Run CX 24/7. Done right.

Full-spectrum customer experience operations, support, escalations, retention, reservations, across every channel and language. Specialized teams that strengthen relationships and safeguard revenue.

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24/7Multi-language coverage
95%Min QA score
30%Avg conversion rate
~69%GMV recovery rate
Trusted by travel & tech teams
What we run

Fully-managed, end-to-end CX operations.

Arbitrail CxaS empowers businesses to deliver exceptional customer experiences through fully managed, end-to-end CX operations. With specialized teams focused on engagement, retention, and efficiency, we strengthen customer relationships and safeguard revenue across every key service area.

Customer Services
Omnichannel support agents handling inquiries, complaints, and service requests.
Customer Success
Lifecycle management teams driving onboarding, adoption, and customer retention.
Appointment Setting
Outbound calling teams focused on lead qualification and scheduling sales meetings.
Escalation Services
Churn prevention specialists engaging at-risk customers with save strategies.
HCN & PNR
Travel support teams managing booking records, ticketing, and itinerary changes.
Reservation Centers
Dedicated agents handling bookings, cancellations, and reservation modifications.
Three challenges we solve

The problems that
brought clients to us.

Every Arbitrail CxaS engagement starts because something on the operating side stopped working. Here’s what we typically fix.

CHALLENGE 01

CX volume outpaces your hiring

Demand spikes during launches, holidays, and growth phases. By the time you have hired and trained internally, the spike is over. We scale up and down on demand.

We fix it byScale teams up and down on demand. No hiring lag, no over-staffing.
CHALLENGE 02

Multi-language, multi-channel staffing is a nightmare

Five languages, three channels, 24/7 coverage means 100+ agents and a dedicated HR ops team. We do this by default with shared infrastructure and proven playbooks.

We fix it byShared infrastructure across 5 languages, 24/7, every channel.
CHALLENGE 03

Reactive support drives churn

Wait for the complaint, lose the customer. Our retention specialists engage at-risk customers with save strategies before they leave the funnel.

We fix it byRetention specialists engage at-risk customers before they leave.
How it works

From signed engagement
to live operations.

A four-step process tuned for Arbitrail CxaS. Structured, transparent, and tied to outcomes.

01
1-2 weeks

Map

Your CX flows, channels, SLAs, and language requirements documented end-to-end.

02
2-3 weeks

Build

Dedicated team allocated, playbooks written, tooling integrated with your CRM and helpdesk.

03
30 days

Pilot

Limited volume rollout with daily performance monitoring and KPI calibration.

04
Ongoing

Operate

Full operations live with continuous QA, weekly reviews, and improvement cycles.

Common questions

Before you get in touch

What CX leaders ask before adopting Arbitrail CxaS.

Which channels do you cover?
Voice, chat, email, social, and in-app messaging across all major platforms (Zendesk, Intercom, Salesforce Service Cloud, Freshdesk, and others). We work in your stack, not ours.
What languages do you operate in?
We provide all of our services natively in English. Other languages such as Spanish, Tagalog, Bahasa Indonesia, Vietnamese, and Mandarin are available on request.
Do you operate 24/7?
Yes. We run 24/7, 365 days. Follow-the-sun ops or pure off-hours coverage, whatever fits your shift pattern.
Do agents follow our brand voice?
Yes. Every CxaS team is briefed on your tone, escalation rules, and product context during onboarding. We can also operate behind your branded macros and templates so customers never know the difference.
How do you measure quality?
We run weekly QA on a sampled set of tickets and calls, with CSAT, FCR, AHT, and resolution accuracy tracked monthly. You get a transparent dashboard plus monthly business reviews.
Get in touch

Let’s take CX off your plate.

Send a message about CxaS, book a discovery call, or email us directly. We reply within 24 hours, weekdays.

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Faster path

Book a 30-min discovery call

If you know what you’re looking for, grab a slot on the calendar. No back-and-forth.

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Or reach us directly
info@arbitrail.com
Singapore HQ · Manila ops
Reply within 24 hours · weekdays
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