Arbitrail provides services across OTA booking lifecycle converting Inquiries into reservations, changing reactive CS approach into Proactive strategies with HCN services Catching booking errors before check in and serving guests through every interaction. The Ops team you don’t have to hire.
Inquiries become reservations. Reservations stay clean. Guests keep coming back. Every stage of the OTA booking lifecycle, run by Arbitrail.
Pre-booking inbound reservation management. Capture inquiries, validate availability, address objections, and convert into confirmed bookings.
Pre Arrival Verifications. Catch critical failed bookings, Missing HCN, No VCC on file, MCD Discrepancies and Checkin risks upon arrival.
Post-booking day-to-day Customer Service and Operations. Omnichannel support, escalation handling, retention, amendments, and back-office data processing. Coverage that keeps confirmed bookings, confirmed.
When a guest books a reservation on an OTA platform, the reservation passes through travel partners and different suppliers before reaching the hotel. Multiple suppliers that trade bookings. HCNs flow back through the same chain.
The guest finds out before the OTA does. They’re standing in the lobby after a long flight when one of three things lands.
The hotel is not aware of the booking. The reservation lives in a supplier’s database, never made through to final destination.
The hotel didn’t receive payment for the booking by the supplier.
The hotel and the supplier couldn’t complete the reservation due to overbooking, changes, or cancellation by the supplier.
After a long journey, the guest arrives at the hotel only to find there is no room. Left with no choice, they pay directly with their own credit card and dispute the original OTA transaction.
From there, the cascade moves fast: chargebacks, congested support lines, negative reviews, social-media exposure, and a customer-experience team buried under escalations. Worst of all, the guest has just discovered they no longer need the OTA to book.
By the time the OTA learns of the failure, the damage is already done.
we connect directly with final destination for each booking in your flow.
Our teams validate each reservation against the final destination’s front desk and management systems, checking every detail to find critical-stage bookings. Out of hundreds of thousands of reservations, we surface the ones most likely to fail at check-in, alerting the OTA and resolving each issue before the guest arrives at the hotel. The result is a seamless check-in, with the guest never knowing there was a problem.
Fewer escalation queues, fewer agents, less peak-time overload.
No chargebacks. No public complaints. No support fires to put out.
The guest doesn’t learn they can book direct with the hotel.
Your CX team plans the day instead of putting out fires.
Drag the slider to see how much GMV is exposed at your booking volume, and how much our TTT (Time To Travel) HCN verification recovers. Calibrated against real OTA deployment data.
Want to model this against your actual booking data? Book a 30-minute deep dive →
The technical and operational questions prospects raise most before signing. If yours isn’t here, drop us a note.
30-minute intro call. We’ll map your booking lifecycle, identify the leakiest stage, and scope a 30-day pilot tied to outcomes, not headcount.