Arbitrail Scale

Hire fast. No entity needed.

Pre-vetted talent across Southeast Asia. We handle HR, payroll, benefits, and full compliance, you focus on performance, productivity, and growth.

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5 daysAvg time to live
60%Cost vs US in-house
5SE Asia markets
100%Compliance record
Trusted by travel & tech teams
What we run

Staff augmentation and EOR for CX-oriented operations.

We focus on staff augmentation and Employer-of-Record services for companies with customer-experience-oriented operations. We take full responsibility for the administrative, HR, and legal requirements, allowing you to focus on performance, productivity, and growth while we handle the back-end employment and compliance structure.

Customer Support
Frontline agents handling inbound and outbound queries to resolve customer issues efficiently.
Customer Success
Proactive engagement teams focused on satisfaction, retention, and long-term value.
Back Office
Non-customer-facing units managing administrative, data processing, and operational support tasks.
Collections
Specialists managing overdue accounts through structured follow-ups and payment recovery strategies.
Retention
Dedicated agents working to prevent churn by addressing concerns and offering value-driven solutions.
Sales
Revenue-generating teams responsible for lead conversion, upselling, and cross-selling services.
Three challenges we solve

The problems that
brought clients to us.

Every Arbitrail Scale engagement starts because something on the operating side stopped working. Here’s what we typically fix.

CHALLENGE 01

Setting up overseas teams takes months

Incorporation, hiring, payroll setup, compliance, all months of work before your first agent is live. We replace the whole stack and have you running in days.

We fix it byLive agents in 5 days. Full EOR stack on us.
CHALLENGE 02

In-house costs scale faster than revenue

US and EU teams cost 2.5× equivalent operations in SE Asia, even before benefits and HR overhead. Margin compression is built in.

We fix it byPredictable per-seat pricing. Up to 60% savings.
CHALLENGE 03

HR and compliance distract from your core business

Time zones, labor law, statutory requirements, every market is different. We absorb that complexity so your leadership team can focus on the work that grows the business.

We fix it byWe absorb every market’s labor law and statutory work.
How it works

From signed engagement
to live operations.

A four-step process tuned for Arbitrail Scale. Structured, transparent, and tied to outcomes.

01
24 hours

Scope

We align on roles, headcount, skills, and timeline. Clear proposal in 24 hours.

02
5-10 days

Recruit & vet

We source, interview, and shortlist. You make the final call on every hire.

03
2-3 days

Onboard

Contracts, payroll, benefits, equipment, training, fully on us.

04
Day 5+

Go live

Average of 5 days from signed contract to first agent active and productive.

Common questions

Before you get in touch

What buyers ask before signing on for Arbitrail Scale.

How long does it take to onboard a new hire?
5 to 10 days from spec to live, drawing from our pre-vetted bench. We present a shortlist of 3 candidates per role for you to interview. Final yes or no is always yours.
Where can you hire people for me?
HQ is in Singapore and our delivery hubs are based across the Luzon area. We maintain operations across Florida, Indonesia, Malaysia, Vietnam, and Colombia. You contract with one Arbitrail SG entity regardless of where the team sits.
Are the team members dedicated to my company?
Yes. Every Scale hire works exclusively for your team during their engagement, with full access to your tools, channels, and rituals. No shared pools, no rotating staff.
What roles can you fill?
Customer service, technical support, finance and accounting, QA, content moderation, sales operations, and engineering. If a role is part of a global team, we can usually staff it. Tell us the spec and we will tell you whether it sits in our bench today.
How is performance managed?
Each engagement has an Arbitrail account lead who runs weekly QA, monthly business reviews, and acts as your single point of accountability. You set the metrics, we enforce them.
Get in touch

Let’s build your SE Asia team.

Send a message about Scale, book a discovery call, or email us directly. We reply within 24 hours, weekdays.

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Faster path

Book a 30-min discovery call

If you know what you’re looking for, grab a slot on the calendar. No back-and-forth.

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Or reach us directly
info@arbitrail.com
Singapore HQ · Manila ops
Reply within 24 hours · weekdays
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